Refund & Cancellation Policy
At Healthy Grubs & Nuts, we take pride in delivering fresh, quality nuts, dry fruits, seeds, and healthy snacks to you. Since our products are food items, we follow specific guidelines for cancellations, returns, and refunds to maintain product quality and hygiene.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation requests can generally be accepted only before the order has been processed or dispatched. Once an order has been shipped, it may not be possible to cancel it.
If your cancellation request is accepted, any eligible refund will be processed to the original payment method.
Returns
Due to the nature of our food products, we generally do not accept returns or exchanges for products that have been correctly delivered and are in good condition.
However, if you receive a product that is damaged, defective, incorrect, or appears to have been tampered with, please contact us so that we can review the issue and provide an appropriate resolution.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs/videos of the package
- Photographs of the damaged or incorrect product
- A brief description of the issue
Our team will review the information and, where applicable, arrange a replacement or refund.
Refunds
Once your refund request has been reviewed and approved, the refund will be initiated through the original payment method used for the order.
Depending on your bank, card issuer, payment provider, or other financial institution, the refunded amount may take several business days to appear in your account.
Refund Eligibility
Refunds may be considered in situations including:
- You received a damaged product.
- You received a product different from what you ordered.
- Your order was cancelled before dispatch and the cancellation was approved.
- There is a verified issue with the product that qualifies for a refund under this policy.
Refunds will not generally be provided for products that have been opened, consumed, improperly stored, or damaged after delivery due to customer handling.
Missing or Incomplete Orders
If any item appears to be missing from your order, please contact us promptly with your order details. Our team will verify the shipment and assist you with the appropriate resolution.
Failed or Returned Deliveries
If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, or repeated delivery failure caused by the customer, additional shipping charges may apply if the order needs to be shipped again.
Contact Us
If you have any questions regarding cancellations, returns, or refunds, please contact our customer support team through the Contact Us page on our website.
