Privacy Policy

Last Updated: 26.08.26

At Healthy Grubs & Nuts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Pincode and delivery details
  • Order and purchase information
  • Payment-related information
  • Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Process payments securely through our payment partners.
  • Provide order confirmations and shipping updates.
  • Respond to your questions, requests, or customer service enquiries.
  • Improve our products, website, services, and shopping experience.
  • Prevent fraud, misuse, or unauthorized activity.
  • Comply with applicable legal and regulatory requirements.
  • Send promotional or marketing communications where permitted and where you have provided the appropriate consent.
3. Payment Information

Payments made through our website may be processed by third-party payment gateways or service providers.

Healthy Grubs & Nuts does not normally store your complete debit card, credit card, or banking credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own security and privacy practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand how visitors use our website.
  • Improve website functionality and performance.
  • Provide relevant marketing or advertising where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website and technology service providers
  • Analytics and marketing service providers
  • Customer support providers

These parties may only receive information necessary to perform the services they provide to us.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Third-Party Services and Links

Our website may use third-party services and may contain links to external websites or platforms.

Third-party websites and services have their own privacy policies and terms. We are not responsible for the privacy practices or content of websites that we do not operate.

8. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about products, offers, new launches, or other updates.

You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Please note that you may still receive essential communications relating to your orders, transactions, or account.

9. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with the revised Last Updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the Contact Us page on our website.